Terms of service

TERMS AND CONDITIONS

Alice Umbrella (Pty) Ltd

1. Company Information

This website is operated by:

Alice Umbrella (Pty) Ltd
Registration Number: 2016/363774/07
VAT Number: 4330275852
Address: Unit 5 Green Acres, 12 Crusher Road, Crown Mines Ext 3, Johannesburg, South Africa
Telephone: 011-728-8320
Email: info@shopaliceumbrellas.co.za

By accessing or using this website and/or placing an order, you agree to be bound by these Terms and Conditions.

2. Application of Terms

These Terms and Conditions apply to all online purchases made via this website within the Republic of South Africa.

If you do not agree to these Terms, you may not use this website.

3. Eligibility

You may only purchase from this website if you:

  • Are 18 years or older;

  • Have legal capacity to enter into binding agreements;

  • Provide accurate and complete information when placing an order.

4. Products

Alice Umbrella (Pty) Ltd sells:

  • Standard consumer umbrellas

  • Corporate and bulk order umbrellas

  • Custom-branded umbrellas

All product descriptions, images, and specifications are provided as accurately as possible. Minor variations in colour, finish, or design may occur.

5. Pricing & VAT

  • All prices are displayed in South African Rand (ZAR).

  • Prices include VAT unless otherwise stated.

  • Prices may change without notice.

  • The price applicable to your order is the price displayed at the time of checkout.

6. Pricing Errors

In the event of a pricing error, Alice Umbrella (Pty) Ltd reserves the right to:

  • Cancel the order prior to dispatch;

  • Refund any amounts paid.

We are not obliged to honour incorrect pricing resulting from technical or human error.

7. Stock Availability

All orders are subject to stock availability.

If a product becomes unavailable after payment:

  • You will be notified;

  • A full refund will be issued within 10 business days.

8. Orders & Payment

We accept:

  • Credit & Debit Card Payments

  • Apple Pay

  • Google Pay

  • EFT Payments

Payment must be received in full before dispatch.

Alice Umbrella (Pty) Ltd reserves the right to refuse or cancel any order where:

  • Fraud is suspected;

  • Payment is declined;

  • Incorrect information is supplied.

9. Fraud Prevention

We reserve the right to:

  • Request additional identification;

  • Delay or cancel suspicious transactions;

  • Report fraudulent activity to relevant authorities.

All fraudulent transactions will be prosecuted.

10. Delivery

  • Delivery is nationwide within South Africa.

  • Estimated delivery time: 3–5 working days.

  • Delivery is free of charge.

  • Risk passes to the courier upon dispatch.

  • Ownership transfers to the customer upon full payment.

Delays caused by courier services are outside our direct control, but we will reasonably assist in resolving issues.

11. Returns & Refunds

11.1 No Returns for Change of Mind

We do not accept returns for change of mind.

11.2 Defective Products (CPA Compliance)

In terms of Section 56 of the Consumer Protection Act, customers are entitled to a 6-month implied warranty for defective goods.

If a product is defective:

  • You must notify us within a reasonable time;

  • The product must be unused and in original packaging;

  • We will arrange return shipping at our cost;

  • Upon inspection, we will repair, replace, or refund at our discretion.

Refunds will be processed within 10 business days after receipt and inspection of the returned product.

12. Custom-Branded Orders

All custom-branded and corporate bulk orders:

  • Require written approval of artwork before production;

  • May not be cancelled once production has commenced;

  • Are non-refundable unless defective.

Customers warrant that they have the legal right to use any logos, trademarks, or artwork submitted.

Alice Umbrella (Pty) Ltd shall not be liable for any intellectual property infringement resulting from artwork supplied by the customer.

13. Intellectual Property

All website content including:

  • Logos

  • Images

  • Designs

  • Product descriptions

  • Branding

Remain the intellectual property of Alice Umbrella (Pty) Ltd.

No content may be reproduced without written permission.

14. Limitation of Liability

To the fullest extent permitted by law:

Alice Umbrella (Pty) Ltd shall not be liable for:

  • Indirect or consequential damages;

  • Loss of profits;

  • Business interruption;

  • Misuse of products.

Umbrellas are weather-protection products and must be used responsibly. Damage caused by extreme weather conditions is not considered a defect.

15. Website Availability

We do not guarantee uninterrupted access to the website.

We are not liable for:

  • Website downtime;

  • Technical failures;

  • Payment gateway interruptions.

16. Email Marketing & POPIA Compliance

By subscribing to marketing communications, you consent to receiving promotional emails.

You may unsubscribe at any time.

Personal information is processed in accordance with our Privacy Policy and in compliance with the Protection of Personal Information Act (POPIA).

17. Force Majeure

Alice Umbrella (Pty) Ltd shall not be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to:

  • Natural disasters;

  • Strikes;

  • Government restrictions;

  • Supply chain disruptions;

  • Acts of God.

18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of the courts of Gauteng.

19. Amendments

Alice Umbrella (Pty) Ltd reserves the right to amend these Terms at any time.

Changes will be effective upon publication on the website.

 

Contact information info@shopaliceumbrellas.co.za